Process Management

We convert experience into efficiency

We transform our customers’ core services in all sectors, maximising efficiency, quality and customer satisfaction.

We make an impact on our customers’ businesses

We are reducing expenditure by 40% by robotising processes

We have been managing operations in the sales division of a leading multinational in the energy sector for over 20 years, with a team of over 700 people With the focus on customer experience, we have undertaken transformation processes based on robotisation, which have resulted in savings of 40%.

We are renewing banking in Spain with a 25% increase in efficiency

A leading customer in the financial sector in Spain has commissioned us with the renewal process of its seven entities in three years. We participate actively in the organisation redesign, the centralised management of all back-office banking operations and customer service.

We drive the efficient management of processes in a major Colombian telephony company

We provide back-office services to one of the largest telephony companies in the country, transforming its processes with the use of disruptive technologies, robotisation and predictive analysis for better customer service.

We accompany the expansion of digital native enterprises in Brazil

Growth figures of 100% in demand in months and stable double-digit expansion. We adapt front and back-end capacities of transport, banking and food companies to each new line of activity with the highest levels of excellence and customer satisfaction guaranteed.

We are reducing expenditure by 40% by robotising processes

We are renewing banking in Spain with a 25% increase in efficiency

We drive the efficient management of processes in a major Colombian telephony company

We accompany the expansion of digital native enterprises in Brazil

We are reducing expenditure by 40% by robotising processes

We are renewing banking in Spain with a 25% increase in efficiency

We drive the efficient management of processes in a major Colombian telephony company

We accompany the expansion of digital native enterprises in Brazil

We look for perfection in every detail

We handle your day-to-day operations with a view to the future, driving innovation across the board in processes. To do so, we leverage our experience in diverse industries, exporting best practices from some sectors to others.

Customer Interaction Services

Improving people's satisfaction with advanced customer support services

Complaint handlingWe manage requests, complaints and claims with an integrated approach. Based on analysis of the data and the implementation of predictive and reactive models, we promote the self-resolution of complaints, significantly reducing the number thereof and increasing customer satisfaction.

Digital native operationsWe work closely with digital companies as front and back-end partners, giving them the necessary capabilities and flexibility to activate their exponential growth, improving the experience of their customers.

Customer Engagement CentreWe transform customer support services with a new model based on omni-channel approaches, automation and the use of analysis for decision-making.

With a customer-centric approach, we can reduce complaint handling and resolution times, maximising levels of satisfaction and engagement.

Business Operation Services

Promoting efficiency and quality through the transformation of operations

Digital mortgage loan managementWe are transforming mortgage loan management into an agile digital process. With our technological platform, we make their full traceability possible.

Credit factoryWe process the full credit product cycle. By means of APIfied technological integration of queries with third parties (risks, solvency, veracity), we ensure the utmost agility and security.

Payment method managementWith expertise in all of the most traditional and advanced services in payment methods, we guarantee global coverage, both in card issuance, collection services, ATM management, incidents involving cards or businesses, and fraud prevention.

Back-office Financial OperationsWe transform operations in leading banks, mechanising and centralising a major part of core services in service hubs. We integrate traditional and digital banking models, supporting new integration channels and achieving more efficient services.

Insurance claims managementOur services focus on technologies to improve the process of handling losses and claims, incorporating all of the agents required for the optimal resolution of the customer's requests.

Management for the power generation industryWe help companies in the energy sector to modernise their operations, preparing them for the rapid adaptation to constant changes in standards and regulations.

Digital management for the mining industryWe digitalise the mining processes associated with extraction, production and health & safety. We incorporate SmartWorker as the control and quality assurance element, making energy efficiency a safe return value in each operation.

Sales management for TelecomsWe assure the best service in each customer segment of the sales cycle and procurement of Telecoms, managing all landline network, mobile, data and media products, under the concept of First Contact Resolution.

Revenue management for airlinesThrough proprietary technology, we manage the entire process of recording income and corporate management in a single service, ensuring quality and adaptation to demand, in compliance with all tax regulations.

Real estate asset managementWe accompany financial entities in the administrative, legal and tax management processes throughout the life-cycle of their real estate assets, ensuring the perfect condition of the asset until it is no longer part of the portfolio.

Operational Support Services

Enhancing innovation

Inbound communications managementWe manage the information flows from all inbound communications channels of our customers in a single process Through disruptive technologies, we are able to increase efficiency in document management exponentially.

Internal processesWe centralise the key processes of our customers’ businesses in more efficient, specialised service hubs, achieving reductions in running costs.